Salesforce Admin
CRM Overview
  • Introduction to CRM?
  • Why CRM?
Introduction to Cloud Computing & Salesforce.com
  • Introduction to CRM?
  • Why CRM?
Introduction to Cloud Computing & Salesforce.com
  • Cloud Computing - Overview
  • What is Software-as-a-Service (SaaS)?
  • What is Platform-as-a-Service (PaaS)?
  • What is Infrastructure-as-a-Service (IaaS)?
  • What is Salesforce.com?
  • Salesforce.com CRM Editions
  • Salesforce.com Navigation - Overview
Salesforce Cloud Platform – Explained
  • Sales Cloud2 Platform
  • Force.com Platform
      . App Force
      . Site Force
      . VM Force
Salesforce Application elements
  • Home Page, Tabs, Tab Home Pages, Detail Page, Side Bar, Apps, Record
Personal Setup
  • Managing Personal Information
  • Password Reset
  • User Management Overview
  • Roles, Users, Profiles & Sharing
Salesforce Building Blocks
  • Standard Objects
  • Create custom Objects
  • Create custom Fields
  • Create custom Tabs
  • Define dependent Pick lists o Customize page layouts
  • Custom Application
Working with Standard Objects
  • Campaigns
  • Leads
  • Accounts
  • Contacts
  • Opportunities
  • Product
Relationship Types
  • Master-detail Relationship
  • Look-up Relationship
  • Many-to-Many Relationship
  • Create and managing the Roll-up summary fields
  • Data Validation rules
  • Create data validation rule
  • Learn about custom field unique and duplicate properties
  • Customize formula-fields
Workflow rules
  • Define workflow
  • Create Email template
  • Set up workflow rules
  • Set up workflow actions
Workflow Approval process
  • Plan approvals using workflow
  • Use the approval wizard – standard vs. jump start
  • Create workflow approvals
Analytics – Reports & Dashboards
  • Report Overview
  • Create custom reports
  • Using filters
  • Using conditional highlighting
  • Custom summary formulas
  • Working with dashboards
Data Management
  • Importing Overview
  • Exporting Overview
  • Import custom object records using the Data Loader
  • Use mass delete
  • Use storage
User Management
  • Creating Users
  • Creating Profiles
  • Creating Roles
  • Creating Groups
Security
  • Managing the Users
  • Set Organization Wide Defaults (OWD)
  • Object-level Security
  • Field-level Security
  • Record-level Security
Record types
  • What is Record type?
  • How to create Record type?
  • Managing Record types
  • Sharing Rules
  • Define Sharing rules
  • Discuss about types of sharing rules
Monitoring Organization Data
  • Debug logs and Email Logs
  • Login History
  • View Setup Audit Trail
  • Discuss about Queue
  • Outbound messages
  • Schedule Jobs
  • Apex Jobs
  • Bulk Data Load Jobs
Force.com Platform Revisited
  • Apex, Visual Force, Database.com & AppExchange
  • How to install an AppExchange application
  • AppExchange – Application Management
Working with Developer Console
  • Customizing the console
Salesforce.com Certifications – Overview
  • Salesforce.com Certified Administrator (ADM 201)
  • Salesforce.com Certified Advanced Administrator (ADM 301)
Certification Practice Questions
Salesforce Developer
Salesforce CRM Overview
Salesforce Architecture
  • Cloud Computing Overview & Architecture
  • Introduction to Force.com Platform (PaaS)
Advanced Configuration
  • Application Elements (Tabs, App, Links, Home Page Component)
  • Salesforce Building Blocks & Configuration
      Object
      Page Layouts
      Related List
      . Fields
      . Buttons
      . Formula Fields
      . Relationships
      . Workflow Rules & Approval Processes
Personal Customization
Introduction to oops concepts
Apex Development Building Blocks
  • Apex Trigger
  • Apex Classes
  • Visual force Pages
  • Developer console
  • SOQL
  • SOSL
  • Developer Console
  • Debugging
  • System Log
Apex Triggers
  • Trigger Events
  • Bulk Trigger
  • Order of Execution
Apex Programming
  • Introduction to Apex
  • Language Constructs
  • Classes, Objects, and Interfaces
  • Dynamic Apex
  • Batch Apex
  • SOQL & SOSL
  • Email API
  • Debugging
  • Writing Apex Classes as Web Services
  • Invoking Callouts Using Apex
  • Deploying Apex
Apex Test Classes
Visual force Development
  • Introduction to Apex
  • Introduction to Visual force
  • Standard Controllers
  • Standard List Controllers
  • Controllers and Controller Extensions
  • Overriding Buttons, Links, and Tabs with Visual force
  • Components
  • Dynamic Visual force Bindings & Components
  • Integrating Email with Visual force
  • Visual force Charting
 Best Practices
Salesforce Certification
    Certification Prep Work
    • Mentoring for Certification Prep
    • Intensively training to pass the Exams
    • Salesforce CRM Admin 201
    • Salesforce CRM Developer 401